Commercial › Choosing a cleaner

How to Choose a Commercial Cleaning Company

Seven questions to ask before you sign anything — and the answers you want to hear.

1. Are you insured, and can I see the certificate?

The answer should be an immediate yes and a COI in your inbox the same day. If they hesitate, stop there — an uninsured cleaner in your space is your liability.

2. Are your cleaners background-checked?

They're alone in your office at night with your files and equipment. This is not a nitpick.

3. Is it the same person every visit?

Rotating crews never learn your space. The right answer is one assigned cleaner with a backup who's been trained on your building.

4. Flat rate or hourly?

Hourly means your invoice moves. Flat monthly means it doesn't. Ask which one you're being quoted, because a low hourly rate can end up costing more.

5. How long is the contract?

Anyone asking for a 12-month lock-in is protecting themselves against their own service quality. Month-to-month with 30 days' notice is fair to both sides.

6. What happens when something gets missed?

You want a named guarantee with a timeframe, not "let us know." Ours is: tell us within 24 hours and we fix it free.

7. Will you do the first clean before I commit?

A company confident in its work will. We do the first clean free, no contract — you judge the work before you spend anything.

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